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Accessibility Test Engineer

Engineering, News
Location San Francisco, CA (Remote) Expected Pay Rate $52.00 – $60.00 per hour Schedule 8 hours 1 day per week (or 8 hours per week split over multiple days) Assignment Length 8 month contract Listing Date 02/22/2023 Job description Our company is helping the world’s fastest-growing rideshare company find an Accessibility Test Engineer to collaborate closely with product engineers, product managers, policy and legal to adopt internally recognized accessibility standards and best practices into the creation/maintenance of applications. The ideal candidate has 2+ years of experience accessibility testing native mobile applications on iOS and Android. We are looking for someone that has an extremely high attention to detail. You have the ability to understand/explain technical issues and their implications for projects and business decisions, facilitate discussion/resolution of problems and able to mentor others. As Accessibility Test Engineer, you’ll: Develop best practices for testing accessibility on the company’s iOS and Android applications and coach cross-functional teams in remediation of identified defects. Support accessibility testing provided by the client’s center of excellence by explaining reports and coaching cross-functional teams in remediation of identified defects. Work with a diverse team of product owners, product designers and developers in a fast paced environment, with quick iterative cycles. Act as a subject matter expert on digital accessibility, including web content accessibility guidelines. Act as an internal testing/QA consultant during office hours and through a dedicated Slack channel to ensure compliance with digital accessibility guidelines, standards and regulations. Connect the company with external beta testing teams of disabled users and helped develop the user personas used to define inclusion when assessing the creation of new products. Provide feature requests for inclusive features in the app, both of original design and also coming from direct user feedback. Requirements 2+ years of experience accessibility testing native mobile applications on iOS and Android 4+ years of experience working collaboratively with product teams to develop, maintain and implement applications, regarding digital accessibility technologies, policies, standards and best practices Deep knowledge of WCAG 2.1, Section 508, and VPATs Experience with screen readers and assistive technology Expert using various automated testing tools Experience with debugging, able to convey/explain bug causes and a11y concepts to non a11y subject matter experts using minimal step reproduction cases Experience using task and ticket management tools (e.g. JIRA, Confluence) Excellent/effective communication skills with a passion for quality and driving results Ability to interact/influence stakeholders from all levels of the organization Experience partnering with multiple user experience disciplines (e.g. research, design, engineering) and understands their techniques and processes IAAP Certified Professional in Accessibility Core Competencies (CPACC), Web Accessibility Specialist (WAS) is a plus Commitment:This is a part-time, 8-month contract position staffed via HireArt. It is fully remote and open to all U.S. based candidates. Job Types: Part-time, Contract Salary: $52.00 – $60.00 per hour Compensation package:   Hourly pay   Experience level:   6 years   Experience:   Accessibility Testing: 2 years (Required) Selenium: 1 year (Preferred) Test automation: 1 year (Preferred)   Work Location: Remote
https://carsonconsultingcorp.com/wp-content/uploads/2022/10/cc-logo.png 0 0 Alex Guerrero https://carsonconsultingcorp.com/wp-content/uploads/2022/10/cc-logo.png Alex Guerrero2023-03-03 20:12:372023-03-03 20:12:37Accessibility Test Engineer

Guest Operations Specialist (Seattle)

Customer Service, Guest Operations, Guest Services, Jobs, News, West Coast

Location

Seattle, WA

Expected pay rate

$23.00 – $26.00 per hour

Schedule

Sunday-Thursday or Tuesday-Saturday, 40 hours per week

Assignment length

Contract to hire

Listing Date

11/10/2022

Job description

In this role, you’ll assist the Operations Team in preparing new units, ensuring that existing units are perfect for the company’s guests, and handling any issues or emergencies that arise (e.g., handling guest lockouts, emergency relocations, and keeping Operations Managers informed of potential repairs/actions being taken).

You’ll also help perform maintenance tasks (e.g., furniture assembly, wall painting, etc.) and furnish apartments.

The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful enough to ensure that the property is continuously in pristine condition for the company’s guests.

This position will require some weekend and evening shifts but will not exceed a total of 40 hours/week.

This position also requires a reliable method of transportation, as it involves commuting to and from various properties (the company will reimburse you for mileage at $0.55 per mile).

As a Guest Operations Specialist, you will:
  • Work with the company’s team of Operations Managers to ensure its properties are fully equipped and move-in ready for guests.
  • Be the company’s “boots on the ground” to help resolve issues impacting its guests, such as handling guest concerns, requests, maintenance matters/repairs, and technology issues (e.g., supervising handymen/locksmiths/plumbers, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.).
  • Furnish apartments, hang frames on the walls, unbox/put together furniture, help to prepare/install Internet connectivity, and inspect units.
  • Perform unit check-in/-outs before and after every guest stay to ensure each apartment meets business and guest quality standards.
  • Carry out home walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics.
  • Showcase your knack for customer-centricity by being the main point of contact between guests and the Customer Experience team.
  • Balance workflow processes with independent on-the-go work most of the time, and desk-based tasks (e.g., email, slack, G-suite) the rest of the time.
  • Spend time “in the field,” physically contributing to maintenance tasks (e.g., furniture assembly, wall painting, etc.).

Requirements

  • Problem solver, with an ability to work in a fast-paced and “get the job done” culture
  • Enthusiasm to take part in driving operational excellence
  • Detail-oriented
  • Confident user of technology (e.g., email, slack, and G suite)
  • Access to a reliable vehicle and driver’s license
  • A positive, driven, upbeat, and friendly personality
Commitment:
This is a full-time (40 hours per week), ongoing contract-to-hire position, based in Seattle, WA. It is open to candidates local to the Seattle area.
This Company values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
https://carsonconsultingcorp.com/wp-content/uploads/2022/11/qtq80-QI8jNB.jpeg 1440 2160 Alex Guerrero https://carsonconsultingcorp.com/wp-content/uploads/2022/10/cc-logo.png Alex Guerrero2022-11-14 16:50:422022-12-14 00:36:14Guest Operations Specialist (Seattle)

Warehouse Team Leader

East Coast, Jobs, Managment, News, Warehouse, Warehouse Associate

Location

Yonkers, NY

Expected pay rate

$24.00 – $27.85 per hour

Assignment length

Contract to hire

Listing Date

11/09/2022

Job description

Receive products from internal and external sources, ensuring the accurate logging of the product details and ancillaries. Leading and motivating a diverse team to perform at their optimal level, this will include recruitment & rostering, team performance and development management, conflict resolution and health and safety. Has a thorough understanding of jobs within the assigned team area (achieve within 6 months of leadership placement). Manage Distribution operations to deliver favorable Direct and Indirect labor costs and ensures that Distribution Center operations meet or exceed service level targets within budget. Covering the supervisor as and when required. Controls inventory levels by conducting physical counts while reconciling with SAP. Maintains physical condition of warehouse by planning and implementing new design layouts. Completes warehouse operational requirements by scheduling and assigning WTM’s to the appropriate task. Maintains warehouse staff job results by rewarding, coaching, counseling, and disciplining employees. Ensure efficient warehouse operation is achieved and standards are met

As a Warehouse Team Leader, you’ll:

  • Oversee daily operations while controlling and managing inventory and logistics.
  • Supervise all warehouse team members and assign tasks and duties on a daily basis i.e., shipping and receiving of inventory and proper storage of parts.
  • Lead various projects to improve efficiency and space utilization.
  • Maintain a safe and healthy work environment by establishing, following, and implementing the company’s standards/procedures while complying with legal regulations.
  • Coordinate with other departments to ensure timely, damage-free, accurate flow of product through the facility.
  • Provide training, support, direction and guidance to team members to develop job skills and effectively evaluate and document individual performance and development by ensuring high operational standards.
  • Celebrate and embrace individuality, inclusion and partnership; build relationships and seek out feedback for continuous self-development.
  • Be willing to go on delivery with team for training.

Requirements

  • 3+ years’ experience in a warehouse lead role managing hourly employees
  • Proficient knowledge of warehouse procedures and policy
  • Comfortable delivering frequent direct written and verbal feedback
  • Computer skills required (G suite products, slack) and comfortable with warehouse management systems (WMS) and Final mile delivery software (TBD)
  • Ability to make decisions, problem solve, prioritize assignments, and direct the workforce in an ever-changing, very fast-paced warehouse environment
  • Ability to work with all levels of company staff
  • Leadership skills: Motivate, mentor, coach, and influence people; how to give effective feedback, with follow-up for results; ability to work effectively in a networking structure
  • Bilingual (English, Spanish)
Commitment:

This is a full-time, contract-to-hire. It is based and open to candidates local to the Yonkers, NY area.

This Company values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ Corp-to-corp.

https://carsonconsultingcorp.com/wp-content/uploads/2022/11/qtq80-NL4QgY.jpeg 1440 2160 Alex Guerrero https://carsonconsultingcorp.com/wp-content/uploads/2022/10/cc-logo.png Alex Guerrero2022-11-09 23:38:412022-12-14 00:25:19Warehouse Team Leader

Warehouse Associate

East Coast, Jobs, News, Warehouse, Warehouse Associate

Location

Yonkers, NY

Expected pay rate

$19.00 – $21.00 per hour

Schedule

Monday – Friday, 40 hours per week (Some weekends may be required)

Assignment length

Contract to hire

Listing Date

11/09/2022

Job description

A warehouse associate is responsible for receiving, processing, and sending out stock and materials.
The warehouse associate works to inventory incoming stock, fill orders on outgoing stock, and keep the warehouse neat and ordered.

As a Warehouse Associate, you’ll:

  • Commit to the company’s safety policies and procedures.
  • Unload and load furniture orders which will require manually moving large, heavy goods and staging them.
  • Work with the warehouse team to prep and repair home furnishing products.
  • Report to and receive supervision from the warehouse team leader.
  • Sweep warehouse floors daily and dispose of trash in appropriate areas.
  • Utilize warehouse space properly.
  • Repair broken furniture.
  • Performing other related duties or special projects as assigned by warehouse team leader.

Requirements

  • 1+ years’ experience in similar warehouse role
  • Ability to work independently or in a team environment
  • Attention to detail is a must including understanding labels and matching labels with product
  • Ability to become certified on material handling equipment, including an electric pallet jack
  • Ability to lift, lower, push and pull all sizes of furniture up to and in excess of 100 lbs.
  • Comfortable with an electric pallet jack
Commitment:
This is a full-time, 6-month contract-to-hire. It is based and open to candidates local to the Yonkers, NY area.
This company values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ Corp-to-corp.
https://carsonconsultingcorp.com/wp-content/uploads/2022/11/qtq80-NL4QgY.jpeg 1440 2160 Alex Guerrero https://carsonconsultingcorp.com/wp-content/uploads/2022/10/cc-logo.png Alex Guerrero2022-11-09 23:31:302022-12-14 00:25:19Warehouse Associate

Guest Operations Specialist (Austin)

Customer Service, Guest Operations, Guest Services, Jobs, News

Location

Austin, TX

Expected pay rate

$19.00 – $24.00 per hour

Assignment length

Contract to hire

Listing Date

11/09/2022

Job description

 

In this role, you’ll assist the Operations Team in preparing new units, ensuring that existing units are perfect for the company’s guests, and handling any issues or emergencies that arise (e.g. handling guest lockouts, emergency relocations, and keeping Operations Managers informed of potential repairs/actions being taken).

You’ll also help perform maintenance tasks (e.g., furniture assembly, wall painting, etc.) and furnish apartments.

The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful enough to ensure that the property is continuously in pristine condition for the company’s guests.

This position will require some weekend and evening shifts but will not exceed a total of 40 hours/week.

This position also requires a reliable method of transportation, as it involves commuting to and from various properties (the company will reimburse you for mileage at $0.55 per mile).

As a Guest Operations Specialist, you will:

  • Work with the company’s team of operations managers to ensure its properties are fully equipped and move-in ready for guests.
  • Be the company’s “boots on the ground” to help resolve issues impacting its guests, such as handling guest concerns, requests, maintenance matters/repairs, and technology issues (e.g. supervising handymen/locksmiths/plumbers, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.).
  • Perform unit check-in/-outs before and after every guest stay to ensure each apartment meets business and guest quality standards.
  • Carry out home walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics.
  • Showcase your knack for customer-centricity by being the main point of contact between guests and the customer experience team.
  • Balance workflow processes with independent on-the-go work most of the time, and desk-based tasks (e.g., email, slack, G-suite) the rest of the time.

Requirements

  • Problem solver, with an ability to work in a fast-paced and “get the job done” culture
  • Enthusiasm to take part in driving operational excellence
  • Detail-oriented
  • Confident user of technology (e.g., email, slack, and G suite)
  • Access to a reliable vehicle and driver’s license
  • A positive, driven, upbeat, and friendly personality
Commitment:
This is a full-time, (40 hours per week), ongoing contract-to-hire position, based in Austin, TX. It is open to candidates local to the Austin area.

The company values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ Corp-to-corp.

https://carsonconsultingcorp.com/wp-content/uploads/2022/11/qtq80-QI8jNB.jpeg 1440 2160 Alex Guerrero https://carsonconsultingcorp.com/wp-content/uploads/2022/10/cc-logo.png Alex Guerrero2022-11-09 23:02:552022-11-09 23:02:55Guest Operations Specialist (Austin)

Autonomous Vehicle Operator

Autonomous Vehicle, AV, Driver, Jobs, News

Location

Toronto, Canada

Schedule

35-40 hours per week (8-12 hour shifts available), with shifts starting as early as 3am

Assignment length

Contract

Listing Date

10/28/2022

Job description

HireArt is helping Gatik, a leader in autonomous vehicle transportation solutions, hire a bright and highly motivated Autonomous Vehicle Operator to support Gatik’s operations team.

Gatik is leading the way in autonomous middle-mile delivery by developing a safe, efficient, autonomous delivery solution that addresses real pain points for the retail industry. Operating on fixed, predetermined routes, they are the first company to develop and deploy light/medium duty autonomous box trucks.

We are looking for a highly motivated self-starter to help test and improve the performance of the company’s driverless 26-foot-long trucks in running routes to transport dry and refrigerated cargo, obtain data, and fix technical issues.

You’re a valuable contributor, providing necessary feedback to engineering teams aimed at improving groundbreaking automated driving technology while meeting customer’s product delivery needs.

As Autonomous Vehicle Operator, you will:
Safely operate autonomous vehicles for on-time in route customer deliveries:
  • Ensure operation of class 3-6 (less than 26,001 lbs. GVWR, with or without air brakes) delivery vehicles, in both autonomous and manual modes, always keeping other drivers, the public, other members of the operating team, and the vehicle safe.
  • Manually drive the vehicles before moving toward autonomous operations.
  • Act as an ambassador for the company, their technology and staff, and the clients.
  • Ensure vehicles arrive at pick-up and drop-off locations on time and that the integrity of goods is retained on each journey.
  • Load and unload vehicles using pallet jacks (training provided).
Support our Customers and Teams:
  • Act as an ambassador for the company, their technology and staff, and the clients.
  • Use Slack to update the Dispatch team on the status of each step of your shift/route.
  • Record and/or review data via spreadsheets and other business-related applications.
  • Demonstrate a willingness to learn and adopt new operating procedures when required.
  • Perform ad hoc projects as needed, including truck delivery to new locations, testing and/or installing new equipment and other initiatives or pilots.
Take care of our State-of-the Art Vehicle:
  • Maintain vehicles and ensure they remain clean and presentable to the public.
  • Check the vehicle to ensure it is in proper and safe working order every day, and if not, notify the team for repair. (e.g., monitoring fluid levels, checking tire pressure and hose connections).
Complete route testing and vehicle performance feedback:
  • As required, collaborate with both software and hardware engineers and other members of the operations team to follow collection and drop-off procedures on each journey.
  • Provide feedback to Operations and Engineering teams on vehicle processes and performance.
Benefits for this role include:
  • Comprehensive supplemental benefits including supplemental medical, dental, vision, hospital, drug coverage, and life insurance
  • Paid breaks and monthly lunch cards
  • Plus, Perks!

Requirements

  • A valid Canadian DZ (commercial) driver’s license with at least 5 years’ driving experience, and a clean driving record
  • Clean background check, drug screen and Motor Vehicle Record check
  • 5+ years of relevant driving experience preferred, including the ability to operate straight trucks with up to 26’ long bodies (boxes) and up to and above 35’ total vehicle length
  • Customer relationship management experience
  • Must be willing to work flexible hours on both weekdays and weekends
  • Ability to be meticulous, organized, and proactive
  • Strong verbal, written, and interpersonal skills
  • Good mechanical aptitude and basic mechanical skills
  • Basic computer skills including the ability to learn and successfully use applications
  • Previous relevant experience is a plus (e.g., auto, technology, engineering, technician, etc.)
Working Conditions: Due to the nature of the position and daily inspections of the vehicle, this job often requires physical work including, but not limited to, bending, stooping, and various operation tasks that may require lifting up to 50 lbs. and climbing a ladder.

Commitment: This is a full-time contract position, based in Toronto, ON. It offers 35-40 hours per week, with multiple 8-12 hour shifts available, starting as early as 3am. Part-time shifts are also available. Compensation is hourly and paid training is provided. An offer of employment is contingent upon successful completion of the initial training.

The company provides Equal Employment Opportunity without regard to the applicant’s race, color, creed, gender, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, medical condition, religion, marital status, genetic information, veteran status, or any other status protected under federal, state or local laws.

Company description

Gatik is a rapidly growing team of autonomous (self-driving) vehicle researchers and engineers with domain expertise in artificial intelligence, robotics, and computer vision. Founded by graduates and former researchers from the Carnegie Mellon Robotics Academy, we are building new concepts & groundbreaking solutions for autonomous vehicles in Canada and the USA.

We are developing autonomous vehicles (AVs), specifically designed to provide safe, effective, and cost-efficient short-haul, business-to-business logistics solutions to our clients. Our aim is to design and deliver the next generation of autonomous vehicles for commercial logistics in urban, semi-urban, suburban, and rural environments.

We have offices in Toronto, Canada, and Palo Alto, California, and we’re excited to be expanding our operations within the Greater Toronto Area. http://www.gatik.ai/

https://carsonconsultingcorp.com/wp-content/uploads/2022/11/qtq80-Ue9hlQ.jpeg 1440 2167 Alex Guerrero https://carsonconsultingcorp.com/wp-content/uploads/2022/10/cc-logo.png Alex Guerrero2022-11-09 18:14:442022-11-09 18:14:44Autonomous Vehicle Operator

Customer Account Manager

Customer Service, Guest Services, Jobs, Managment, News

Location

Elryia, OH

Schedule

Monday – Friday, 8:00AM – 5:00PM (Hybrid work schedule 2 days a week work-from-home)

Assignment length

Permanent

Listing Date

11/08/2022

Job description

The Company wants to hire an experienced Customer Account Manager to manage all commercial activities with assigned aftermarket customers while working cross functionally to manage Crane Aerospace risk and liability on both sustaining and development programs.

The ideal candidate will have a proven track record in complete customer management throughout the product lifecycle, development of commercial/TINA proposals. This person has worked with a team to develop/execute customer growth strategies, nurturing and strengthening critical customer relationships throughout all organizational levels.

Candidates residing outside of the geographic requirements are still encouraged to apply. Crane Aerospace & Electronics provides relocation assistance for their employees.

As a Customer Account Manager, you will:

  • Ensure compliance with the company’s Instruction System (AGIS) business processes and drive common processes/procedures utilizing standard work and lean office tools.
  • Engage in the successful negotiation of major business agreements (Long Term Agreements), resolving contractual disputes, executing pricing agreements, and implementing/flowing down contract changes.
  • Provide contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; monitors contract performance to assure compliance.
  • Forecast sales rates and determines anticipated demand; coordinate with the demand management to understand specific customer or market segment requirements and align demands with Annual Operation Planning.
  • Maintain responsibility for tracking and recovering all customer claims; facilitate efficient communication and effectively mediates customer disputes.
  • Contribute positively as a cross-functional team member across all company businesses (“Solutions”), business development, engineering, program management and finance to develop/execute acceptable business cases and winning strategies for new business.
  • Act effectively as a customer champion and advocate; understand and communicate current and future customer needs and expectations; establish/maintain strong relationships at all levels within the customer organization and throughout the company.
  • Identify requirements/expectations to increase sales and maintain/enhance the company’s reputation.
  • Review, comprehend and be able to communicate government regulatory requirements (FARS/DFARS/NAVSUP, etc).

Requirements

  • Bachelor’s Degree in business management/administration or relevant field of study (MBA is preferred)
  • 5+ years of experience in customer business management, program management, sales and marketing or strategic partnering in an aerospace environment
  • Strong understanding of the Aerospace & Defense industry, Government Defense programs and contracting
  • Strong understanding of earned value management, estimate to complete, and estimate at completion processes
  • Strong analytical skills and disciplines in support of business planning, strategy development and deployment, customer relationship management and conflict resolution.
  • Successful history in identifying, targeting, negotiating and winning profitable business
  • Demonstrated ability to manage large, complex aerospace proposals and contracts
  • Ability to manage complex programs and projects to win-win, foster positive customer/internal relationships to resolve difficult issues, and regularly multi-task fluctuating priorities in a dynamic environment
  • Ability to coordinate the activities of various internal company stakeholders to ensure:
    • customer proposals are compliant and compelling and business cases are profitable
    • programs are executed on-budget and schedule
    • root cause analysis and corrective actions are implemented to address quality and delivery issues
    • customer responsiveness is timely, courteous, and fair
  • High level of proficiency with Microsoft Office applications, including the ability to formulate, manipulate, and analyze data within Excel to aid in the development of solid business decisions
  • Strong aptitude in both PowerPoint and Word applications to develop executive-level communications
  • Talent to effectively and accurately communicate throughout all customer and Crane organizational levels
  • Capable of fostering a positive and teaming work environment when faced with difficult challenges and timelines
  • Prior experience working with Department of the Air Force, US Navy and Defense Logistics Agency
  • Must be an independent thinker capable of working alone as well as within a team
  • Ability to multi-task, self-assign work, and function in a dynamic, fast-paced environment
Commitment:

This is a full-time (40 hours per week). This is a hybrid role that will be open to candidates local to the Elyria, OH, Burbank, CA and Lynwood, WA areas. Candidates residing outside of the geographic requirements are still encouraged to apply. Crane Aerospace & Electronics provides relocation assistance for their employees.

The company values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ Corp-to-corp.

https://carsonconsultingcorp.com/wp-content/uploads/2022/11/qtq80-fZSztR.jpeg 1440 2158 Alex Guerrero https://carsonconsultingcorp.com/wp-content/uploads/2022/10/cc-logo.png Alex Guerrero2022-11-09 18:02:502022-11-09 18:05:14Customer Account Manager

Customer Service Administration Manager

Admin, Customer Service, Guest Services, Jobs, Managment, News

Location

Elyria, OH

Schedule

Monday – Friday, 8:00AM – 5:00PM

Assignment length

Permanent

Listing Date

11/08/2022

Job description

In this role, you’ll manage all activities related to customers and utilize the company’s common policies/procedures to develop/improve order entry, quoting, and forecasting processes while assuring regulatory and process compliance.Candidates residing outside of the geographic requirements are still encouraged to apply. Crane Aerospace & Electronics provides relocation assistance for their employees.

As a Customer Service Administration Manager, you will:

  • Lead and manage contracts administration and order management functions and ensure all contractual commitments are met including terms and conditions review and flow down of requirements.
  • Understand and implement human resource and intellectual capital procedures/practices for responsible areas and ensure appropriate staffing and skills are available.
  • Be responsible for customer satisfaction relative to the order fulfillment process including common processes, standard work and tools.
  • Lead team of customer administrators who enter and manage orders.
  • Maintain valid demand picture over 12-24-month horizon.
  • Support commercial aspects of product development programs
  • Manage budgets
  • Prepare customer quotations/cost proposals for follow-on business, including annual price escalation activities
  • SDP Implementation
  • Develop, mentor, coach and lead the customer administration team to develop the skill sets and capabilities necessary to provide world class service to site customers.
  • Develop a high performing team and drive the team to continuously improve processes and attain higher levels of customer satisfaction.
  • Manage customer set assignments to balance workload and maintain ability to effectively satisfy customer and organization requirements.
  • Administer the import/export compliance process per company guidelines.
  • Produce and manage metrics that demonstrate continuous improvement activities for customer satisfaction.

Requirements

  • Bachelor’s degree in related discipline
  • 5+ years of successful management experience in a manufacturing environment
  • Aerospace industry experience
  • Previous experience building a strong and positive team environment
  • Demonstrated success in employee relations and leadership
  • Experience managing and achieving department budgetary requirements
  • Experienced in leading continuous improvement initiatives
  • Demonstrated commitment to lifetime learning through reading, continuing education and/or acceptance of new assignments
Commitment:

This is a full-time (40 hours per week), permanent position. It will be open to candidates local to the Elyria, OH area.

The company values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ Corp-to-corp.

https://carsonconsultingcorp.com/wp-content/uploads/2022/11/qtq80-QI8jNB.jpeg 1440 2160 Alex Guerrero https://carsonconsultingcorp.com/wp-content/uploads/2022/10/cc-logo.png Alex Guerrero2022-11-09 17:55:372022-11-09 19:11:34Customer Service Administration Manager
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